Asset maintenance through voice, image and WhatsApp
The problem: an equipment incident had to pass through several teams before becoming a traceable work order, creating rework, triage delays and limited visibility into critical assets.
The solution: operators submit requests through WhatsApp by text, audio or photo. The integration layer interprets the request, relates the asset, creates the work order and distributes context to workshops, engineering and management.
Operational outcome: one flow from incident to closure, with status, ownership, priority, evidence and history in the corporate system. The dashboard is a visual representation using illustrative data.
Concept dashboard created by DUBCOM · illustrative numbers.